Xanvex Global (“we,” “our,” “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, services, and solutions.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email, phone number, company name, job title, and other details submitted via inquiry forms or career applications.
- Business Information: Company requirements, service preferences, and engagement details shared with us during discussions.
- Technical Data: IP address, browser type, device details, cookies, and analytics data when you visit our website.
- Employment Data: For applicants, we may collect resumes, work history, education details, and references.
2. How We Use Your Information
Your information may be used for the following purposes:
- To respond to inquiries and provide requested information about our services.
- To deliver and improve our BPO, customer experience, and AI-enabled solutions.
- To process job applications and manage recruitment.
- To send relevant updates, newsletters, or promotional content (with consent).
- To ensure compliance with legal, regulatory, and contractual obligations.
- To enhance website performance and user experience via analytics.
3. Data Sharing & Disclosure
We do not sell or rent personal information. We may share data in the following cases:
- With trusted third-party vendors or partners who assist in delivering services (bound by confidentiality agreements).
- When required by law, regulation, or legal process.
- During mergers, acquisitions, or business restructuring, where data may be transferred as part of assets.
4. Data Security
TrivaX follows strict ISO 27001, PCI-DSS, and GDPR-aligned security practices to safeguard your information.
- Encryption of data in transit and at rest
- Role-based access control
- Continuous monitoring and audits
- Regular employee training on data protection
5. International Data Transfers
As a global BPO provider, your information may be processed in different jurisdictions. Wherever data is transferred, we ensure it is protected with equivalent security and compliance standards.
6. Your Rights
Depending on applicable laws (including GDPR), you have the right to:
- Access, correct, or update your personal information
- Request deletion of your data
- Object to or restrict data processing
- Withdraw consent to marketing communications at any time
- Request a copy of data held about you
To exercise these rights, contact us at contact@xanvexglobal.com.
7. Cookies & Tracking
Our website uses cookies and analytics tools to improve user experience. You may disable cookies through browser settings, though some features may not function properly.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal and contractual obligations.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.
10. Updates to Privacy Policy
TrivaX reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Effective Date: Apr 07 2025
Contact Us: For privacy-related queries, please email contact@xanvexglobal.com
